Observe.AI
YC W18 · Active · Contact center AI platform.
Competitors
| Company | Category | Status | Program |
|---|---|---|---|
 CavosShared: contact centerNot statedAI | AI | Not stated | Antler2024 |
 Retell AIShared: contact center, agent, operationActiveAI | AI | Active | YCW24 |
 Retrieva, Inc.Shared: language processing, natural language, speech recognitionNot statedAI | AI | Not stated | Plug and Play |
 SigmaMind AIShared: contact center, call, agentActiveAI | AI | Active | YCS22 |
 Percept.AIShared: language processing, natural language, customer serviceAcquiredAI | AI | Acquired | YCS17 |
 AI21 Labsnot in a program hereShared: natural language, language processing, nlpElsewhereOther | Other | Elsewhere |
Adjacent
| Company | Category | Status | Program |
|---|---|---|---|
 VerbalShared: streamline quality, quality assurance, performanceNot statedAI | AI | Not stated | 500 Global +1GA 23 |
 LiberioShared: language processing, natural language, nlpNot statedOther | Other | Not stated | Plug and Play |
 DialogusShared: contact center, agent, operationActiveAI, Devtools | AI, Devtools | Active | YCS26 |
 MosaicVoiceShared: quality assurance, center, callActiveAI | AI | Active | YCW22 |
 Snips SASShared: speech recognition, natural language, contactNot statedAI, Devtools | AI, Devtools | Not stated | 500 Global2015 |
Also from W18 in AI
All of W18
About Observe.AI
Observe.AI, a leader in Contact Center AI, transforms customer experiences and improves agent performance by helping top brands analyze 100% of calls and streamline quality assurance workflows. With Observe.AI, businesses transcribe every call with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams. Observe.AI is trusted by more than 150 customers and partners, including Root Insurance, Alcon Laboratories, Tripadvisor, and Pearson. Backed by Menlo Ventures, Next47, NGP Capital, Scale Ventures, Nexus Ventures, Emergent Ventures, Steadview Capital, 01 Ventures and Y-Combinator, Observe.AI’s headquarters is in San Francisco with an office in Bangalore, India. For more information, visit www.observe.ai.
- YC batch
- W18 · Winter 2018
- Status, per YC
- Active
- Category
- AI
- Team size
- 240
- Location
- San Francisco, CA, USA
- Checked
- 35m ago
YC tags: SaaS, Customer Service, AI
Observe.AI: questions
Which YC batch was Observe.AI in?
Observe.AI was in Y Combinator's Winter 2018 batch (W18).
Is Observe.AI still active?
Y Combinator lists Observe.AI as active.
Where is Observe.AI based?
Observe.AI lists San Francisco, CA, USA as its location on YC's directory.
Sources: each program's public company list, read twice a week. Not affiliated with Y Combinator or any other program. Logos via logo.dev; trademarks belong to their owners.